Shaanxi Eurasia Electric Power Technology Co.,Ltd.has a sound after-sales service system and a professional after-sales service team.Specific service content is as follows:
1.All equipment products sold by our company will implement the three-package policy within one year from the date of supply and installation.Any problems arising from the equipment during the warranty period will be subject to free maintenance.And promised that the equipment will have no time limit for equipment maintenance since the equipment is put into operation,and ensure the normal operation of the equipment.
2.Response time:Our company has opened a 24-hour service hotline for all sales of equipment products.During the effective warranty period,if any fault occurs in the product,our company arrives at the maintenance site within 2 hours after receiving the user's repair information and arrives at the place for maintenance.Within the province,the user arrives at the repair site within 6 hours and is in place for maintenance.Complete service within 8 hours and troubleshoot.If there are special circumstances that cannot be repaired within 12 hours,our company will provide spare equipment for customers to use free of charge,to ensure that the customer's daily work is not affected,to avoid the loss of the customer due to equipment maintenance problems.
3,Installation technology training and maintenance knowledge training:our company will provide goods to users and guide installation during the stipulated working days according to the agreed time of customers'demand for products.And the equipment provided is responsible for the free distribution of the equipment to the designated location,to assist the installation and commissioning of the builders,until the equipment is in normal operation.At the same time,our company is also responsible for training operators and operators to use and maintain simple equipment,so that customers can know more about the functions of the equipment and sign the after-sales service agreement with customers,so as to protect the interests of customers.
4.Our company has a complete set of perfect after-sales service system and service procedures,and is equipped with professional technical personnel to ensure that the entire after-sales service can be implemented in a timely and comprehensive manner.
Customers experience problems during the use of the device Dial the after-sales customer service hotline-Customer service personnel do a good job in the registration of after-sales service units and problems-The team technicians understand the equipment failure-Send a special technical backbone-With professional tool accessories-Arrived at the equipment repair site for troubleshooting.After the failure is resolved,the customer needs to fill in the after-sales service order to sign the customer's confirmation,and the customer service will conduct a satisfaction visit investigation on the service of the after-sales service personnel to promptly understand the existing problems and improve the service quality.
We will serve the users with the most proactive and fast speed,serve the users with the best technical level,and serve the users with the most thoughtful and enthusiastic work attitude;and the after-sales team will conduct weekly inspections on the charging equipment provided for installation.Check the registration of the records to ensure the normal operation of the charging equipment.
Service Hotline: +86-29-86670439 Mr. Huang:+86-13992894088